Shipping policy

GRANVII Shipping & Dispatch Policy

At GRANVII, we ensure our clean consumable products reach you safely, maintaining their potency and structural integrity.

1. Order Processing & Dispatch Cut-Offs

  • Cut-off Time: Orders placed before 12:00 PM IST (Monday - Saturday) are processed and dispatched the same day.
  • Orders placed after 12:00 PM, or on Sundays and Public Holidays, are dispatched the next business day.
  • Packaging: All glass bottles and liquid products are secured in heavy-duty corrugated boxes with multi-layer, shock-proof bubble wrap to prevent transit damage.

2. Shipping Rates & Cash On Delivery (COD)

  • Prepaid Orders: Enjoy FREE shipping on all orders above ₹499. For orders below ₹499, a flat shipping fee of ₹49 applies.
  • Cash On Delivery (COD): COD is available on orders up to ₹1000. A non-refundable ₹49 cash-handling fee applies to all COD orders. To prevent fraud, all COD orders must be verified via OTP/WhatsApp before dispatch.

3. Estimated Delivery Timelines All orders are shipped from our Kolkata facility via premium courier partners (Delhivery, BlueDart, XpressBees, Shiprocket).

  • Metro Cities (Tier 1): 2–4 business days.
  • Rest of India (Tier 2 & 3): 4–7 business days.
  • North-East India & J&K: 7–10 business days.
  • Note: Because we ship temperature-sensitive consumables, slight delays may occur during peak summer/monsoon seasons or regional logistical disruptions to ensure product safety.

4. Tracking & Failed Deliveries

  • The moment your order is dispatched, you will receive a tracking link (AWB) via Email and WhatsApp.
  • Our courier partners will attempt delivery up to 3 times. If an order is returned to us (RTO) due to an incorrect address, wrong pin code, or an unreachable customer, the customer will be restricted to prepaid-only for all future purchases.

5. Transit Damages (Glass & Liquids) While we use premium packaging, rough transit happens.

  • If your package arrives visibly crushed, tampered with, or leaking, please refuse the delivery and contact us immediately.
  • If you accept the package and find damaged items inside, you must record an unboxing video and email it to support@granvii.com within 48 hours for an immediate, free replacement.