Refund policy

GRANVII Return & Refund Policy

At GRANVII, we prioritize radical transparency, soil-to-plate traceability, and uncompromising food safety. Because our products are premium, consumable wellness goods (Ghee and Wood/Cold-pressed oils), we adhere to strict hygiene protocols.

1. General Return Rule (Food Safety & Hygiene) For the safety of our customers and to comply with food and supplement regulations, we strictly do not accept returns or exchanges on our delivered products.

2. Exceptional Eligible Claims (Damaged, Defective, or Incorrect Items) We stand by our quality. You are eligible for a replacement or a full refund only under the following conditions:

  • The product arrived damaged in transit (e.g., broken glass, punctured seals).
  • The product is defective (e.g., compromised seal upon arrival).
  • You received the incorrect item.

You have a strict 7-day window from the date of delivery to report any of the issues above.

3. How to Initiate a Claim To protect our supply chain and expedite your resolution, all claims require proof.

  1. Email our dedicated support team at support@granvii.com within 7 days of delivery.
  2. Use the subject line: Order Issue - Order # [Your Order Number].
  3. Crucial: Attach clear photographs or an unboxing video showing the shipping box, the damaged/defective product, and the lot/batch number on the packaging.
  4. Include your receipt or proof of purchase.

4. Resolution: Replacements & Refunds Once your claim is received and inspected via the provided media, we will notify you of the approval or rejection of your claim.

  • Replacements: If approved, we will dispatch a replacement at zero additional cost to you within 24–48 hours.
  • Refunds: If a refund is requested and approved, it will be processed automatically to your original payment method. Please allow 5–7 business days for the funds to reflect in your account, depending on your bank or credit card provider.

5. Return Shipping (If Applicable) Because we deal in consumables, we rarely require you to ship broken or compromised products back to us. However, if an incorrect item was shipped and remains sealed in its original packaging, we may issue a prepaid return shipping label. Items sent back to us without first requesting a return at support@granvii.com will be rejected and disposed of without a refund.

6. Exceptions / Non-Returnable Items

  • Any item opened, unsealed, or used.
  • Sale items, promotional bundles, or gift cards.
  • Items reported outside the 7-day delivery window.
  • EU Customers: The 14-day cooling-off period does not apply to goods that are liable to deteriorate rapidly or sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.